2-Day ACAMIS Workshop in Mandarin

提升学校行政效能

Enhancing Administrative Effectiveness in Schools (CN)

Sias International School, Zhengzhou 郑州西亚斯外籍学校
November 19-20, 2026

Register Now

日期 Dates

周四及周五
2026年11月19至20日

Thursday & Friday
November 19-20, 2026

时间 Time

8:30 AM – 4:00PM

包括午餐和茶歇
including lunch and tea breaks

证书课程 Certificate Program

将授予 16 小时专业发展时间

16 Hours of Professional Development will be Awarded

早鸟票价 Early Bird Fee*

ACAMIS Members: USD 380
Non-members: USD 500

*有效期至 2026 年 10 月 9 日。
Available until October 9, 2026.

行政人员通常是学校的第一联系人，影响着教师、家长和合作伙伴的体验。

这个为期 2 天的研讨会为员工提供了实用的工具和策略，以改善沟通、管理竞争需求并在快节奏的环境中更高效地工作。

DISC 评估是一个关键组成部分，可帮助参与者了解他们的沟通方式并适应他人以实现更有效的协作。该研讨会还包括一个关于在行政工作中使用人工智能的模块，提供提高生产力和简化日常任务的实用方法。

非常适合前台和支持人员，包括行政和私人助理、接待员以及招生、人力资源、财务、设施和营销部门的行政团队。

对于学校领导来说，这是加强学校业务骨干、打造一支更有能力、高绩效的管理团队的切实可行的方法。

Administrative staff are often the first point of contact in a school, shaping the experience of teachers, parents, and partners.

This 2-day workshop equips staff with practical tools and strategies to improve communication, manage competing demands, and work more efficiently in fast-paced environments.

A key component is the DISC Assessment, helping participants understand their communication styles and adapt to others for more effective collaboration. The workshop also includes a module on the use of AI in administrative work, offering practical ways to improve productivity and streamline daily tasks.

Ideal for front-facing and support staff, including executive and personal assistants, receptionists, and administrative teams in Admissions, HR, Finance, Facilities, and Marketing.

For school leaders, this is a practical way to strengthen the operational backbone of your school and build a more capable, high-performing administrative team.

工作坊成果
Workshop Outcomes

在为期 2 天的综合研讨会结束时，参与者将能够：
By the end of this comprehensive 2-day workshop, participants will be equipped to:

提升全校范围内的合作
Elevate School-Wide Collaboration

利用个人 DiSC 档案和跨文化沟通策略来建立信任、减少误解并在不同的学校团队之间无缝工作。

Leverage personal DiSC profiles and intercultural communication strategies to build trust, reduce misunderstandings, and work seamlessly across diverse school teams.

最大化运营效率
Maximize Operational Efficiency

应用经过验证的时间管理框架来严格确定任务的优先级，最大限度地减少日常干扰，并在快节奏的环境中自信地管理不断变化的需求。

Apply proven time-management frameworks to ruthlessly prioritize tasks, minimize daily distractions, and confidently manage shifting demands in a fast-paced environment.

加强利益相关者关系
Strengthen Stakeholder Relations

通过增强信心、同理心和专业精神来处理查询、冲突和日常互动，成为学校的前台大使。

Excel as the school’s front-facing ambassadors by handling inquiries, conflicts, and daily interactions with enhanced confidence, empathy, and professionalism.

学校通讯现代化
Modernize School Communications

利用生成式 AI 工具和结构化 PDAC 框架来起草清晰、高影响力和专业的电子邮件、公报和投诉回复。

Harness generative AI tools alongside the structured PDAC framework to draft clear, high-impact, and professional emails, communiques, and responses to complaints.

与领导层有效合作
Partner Effectively with Leadership

掌握清晰沟通优先事项和界限的能力，使行政人员能够更好地与学校领导保持一致，并主动缓解工作场所冲突。

Master the ability to communicate priorities and boundaries clearly, allowing administrative staff to better align with school leaders and proactively mitigate workplace conflicts.

费用 Pricing

ACAMIS 会员 Members

USD 480

USD 380 pp*

非会员 Non-members

USD 600

USD 500 pp*

Register Now

*早鳥優惠有效期至 2026 年 10 月 9 日。Early Bird Discount ends on October 9, 2026.

议程 Agenda

Day 1 | Nov 19 Thu

模块 Module 1

跨文化交流要点
Intercultural Communication Essentials

  • 行政人员是学校中至关重要的第一联系人，影响着教师、家长和外部合作伙伴的日常体验。本课程专为前台和支持人员（包括人力资源、财务、招生和行政助理）而设计，为参与者提供必要的跨文化沟通技巧。与会者将探索不同的沟通偏好，并掌握使用澄清问题消除误解的艺术。学校领导会发现该模块是加强学校运营骨干和建立高度凝聚力、文化意识团队的宝贵资产。

    Administrative staff are the vital first point of contact in a school, shaping the daily experiences of teachers, parents, and external partners. Designed specifically for front-facing and support staff—including HR, Finance, Admissions, and executive assistants—this session equips participants with essential intercultural communication skills. Attendees will explore diverse communication preferences and master the art of using clarifying questions to eliminate misunderstandings. School leaders will find this module an invaluable asset for strengthening their school's operational backbone and building a highly cohesive, culturally aware team.

    • 更有效地进行跨文化交流。
      Communicate more effectively across cultures.

    • 使用澄清问题来减少误解。

      Use clarifying questions to reduce misunderstandings.

    • 在多元化的学校环境中建立更牢固的工作关系。
      Build stronger working relationships in diverse school environments.

模块 Module 2

DiSC 见解和有效的沟通策略
DiSC Insights and Effective Communication Strategies

  • 要打造一支高绩效的管理团队，员工不仅要了解自己的职业风格，还要了解如何适应他人的职业风格。该交互式模块利用 DiSC 评估的强大功能来帮助支持人员和前台员工解读工作场所动态。参与者将深入了解他们独特的形象，培养植根于他们的优势的积极的自我形象，并学习可行的策略来定制他们的沟通以获得最大的影响力。对于希望最大限度地减少摩擦、自信地处理具有挑战性的行为并提升团队合作精神的学校管理团队来说，这是一次必须参加的会议。

    To build a high-performing administrative team, staff must understand not only their own professional styles but also how to adapt to others. This interactive module leverages the power of the DiSC Assessment to help support and front-facing staff decode workplace dynamics. Participants will dive into their unique profiles, cultivate a positive self-image rooted in their strengths, and learn actionable strategies to tailor their communication for maximum influence. It is a must-attend session for school administrative teams looking to minimize friction, handle challenging behaviors with confidence, and elevate collaborative teamwork.

    • 更好地了解自己的沟通和工作方式。

      Better understand their own communication and work style.

    • 针对不同性格类型调整沟通策略。

      Adapt communication strategies for different personality types.

    • 通过更有效的互动来改善团队合作和工作场所关系。
      Improve teamwork and workplace relationships through more effective interactions.

Day 2 | Nov 20 Fri

模块 Module 3

AI 驱动的商务写作
AI-Powered Business Writing

  • 清晰、专业的书面沟通对于维持全校范围内的一致性和家长的信任至关重要。这个前瞻性模块使行政、营销和招生团队能够通过将传统框架与现代技术相结合来提升他们的商务写作水平。参与者将掌握战略 PDAC（目的、细节、行动、结束）框架以及实用的生成人工智能工具，以起草清晰、有影响力的电子邮件。通过真实场景和同行评审，与会者将获得顺利处理日常请求和复杂投诉所需的信心和专业精神。

    Clear and professional written communication is critical for maintaining school-wide alignment and parent trust. This forward-thinking module empowers administrative, marketing, and admissions teams to elevate their business writing by blending traditional frameworks with modern technology. Participants will master the strategic PDAC (Purpose, Details, Action, Close) framework alongside practical generative AI tools to draft clear, impactful emails. Through real-world scenarios and peer reviews, attendees will gain the confidence and professionalism needed to navigate routine requests and complex complaints smoothly.

    • 撰写更清晰、更专业的电子邮件和学校通讯。

      Write clearer, more professional emails and school communications.

    • 使用AI工具和PDAC框架来提高沟通效率。

      Use AI tools and the PDAC framework to improve communication effectiveness.

    • 以更大的信心和专业精神回应请求和投诉。
      Respond to requests and complaints with greater confidence and professionalism.

模块 Module 4

高效的优先级排序
Efficient Prioritization

  • 快节奏的学校环境要求行政人员不断管理相互竞争的优先事项和意外的操作任务。该模块为行政助理、接待员和设施团队提供经过验证的实用策略（包括斯蒂芬·柯维的时间管理框架），以彻底消除干扰并专注于高影响力的工作。通过学习“管理自己”和角色扮演如何清晰地沟通界限，参与者将准备好顺利处理不断变化的工作量，与学校领导保持一致的期望，并大大减少工作场所冲突。

    Fast-paced school environments demand that administrative staff constantly manage competing priorities and unexpected operational tasks. This module provides executive assistants, receptionists, and facilities teams with proven, practical strategies—including Stephen Covey’s time-management frameworks—to ruthlessly eliminate distractions and focus on high-impact work. By learning to "manage themselves" and role-playing how to communicate boundaries clearly, participants will walk away ready to handle shifting workloads smoothly, align expectations with school leaders, and drastically reduce workplace conflict.

    • 在快节奏的学校环境中更有效地确定任务的优先顺序。

      Prioritize tasks more effectively in fast-paced school environments.

    • 减少干扰，专注于高影响力的工作。

      Reduce distractions and focus on high-impact work.

    • 明确传达优先事项以管理期望并减少冲突。
      Communicate priorities clearly to manage expectations and reduce conflicts.

主持人
Facilitator

Sophia Deng

经验丰富的行政领导者和主持人
Experienced Administrative Leader and Facilitator

  • Sophia 是一位经验丰富的国际教育行政专业人士，目前担任香港哈罗公学校长执行助理。她拥有 10 年学校管理经验，通过沟通、协调和日常运营管理支持学校领导。索菲亚热衷于行政人员在加强学校文化和有效性方面所发挥的作用。

    她为行政助理和新兴行政领导者主持 PeerSphere 同伴学习社区，并坚信领导力是一种可以随着时间的推移而发展的技能。

    Sophia 拥有北京林业大学和约翰霍普金斯大学的学位。

    Sophia is an experienced administrative professional in international education and currently serves as Executive Assistant to the Head at Harrow Hong Kong. With 10 years of experience in school administration, she supports school leadership through communication, coordination, and daily operations management. Sophia is passionate about the role administrative staff play in strengthening school culture and effectiveness.

    She hosts PeerSphere Peer Learning Communities for executive assistants and emerging administrative leaders and strongly believes that leadership is a skill set that can be developed over time.

    Sophia holds degrees from Beijing Forestry University and Johns Hopkins University.

与同行一起在西亚斯外籍学校学习
Learn with Peers at Sias International School

河南省鄭州市鄭東新區龍湖南區朝陽路與第四龍騰街
4th Longteng Street and Chaoyang Road, Zhengdong New District, Zhengzhou City, Henan Province, China

西亚斯外籍学校创建于2020年，是河南省第一所也是唯一一所外籍人员子女学校。作为非营利性组织，西亚斯外籍学校拥有世界一流的校园设施，采用探究式教学，充分发现和激发学生们的学习热情。

As the first and only international school in Henan, Sias IS has had a tradition of excellence since 2020. With a non-profit model, an inquiry-based approach to education, and world-class facilities on our beautiful campus, we ensure our students can achieve and discover their passions.

Website: https://www.siasinternationalschool.com

Dr. Sam E. Mills
山姆・米尔斯博士

校长 Head of School
郑州郑东新区西亚斯外籍人员子女学校 Sias International School

"Through many years of leadership training and experience, I am prepared to develop and lead Sias IS to become a world-class international school.”

「愿以我多年领导力培训与实践经验为基石，将西亚斯外籍人员子女学校铸就为世界一流国际学校。」

    • 高点大学博士（教育领导学） Doctorate Degree (Educational Leadership), High Point University

    • 坎贝尔大学法学博士（法学） Juris Doctorate (Law), Campbell University

    • 坎贝尔大学硕士（工商管理） Master of Business Administration, Campbell University

    • 布拉德利大学特殊教育学士（学习障碍和行为障碍） Bachelor's Degree (Special Education: Learning Disabilities and Behavior Disorders), Bradley University

  • 近20年教育领域工作经验，从事过的岗位包括：教师、督学、学校法律顾问、高级行政官、学区行政总监(校长主管)、助理学监、高级幕僚长。

    Nearly 20 years of experience in the education field, including roles as a: Teacher, Coach, School Attorney, Senior Administrator, Director of Administration (Principal Supervisor), Assistant Superintendent for Instruction, Chief of Staff.

推荐酒店
Recommended Hotel

郑州美豪诺富特酒店
Novotel Zhengzhou Convention Centre

地址：河南省郑州市金水区商务外环路17号格拉姆大厦A座
Address: Tower A, Gelamu Building, No. 17 CBD Shangwu Outer Ring Road, Jinshui District, Zhengzhou, Henan

预定人：张豪 13253578686、18638590737
Contact Person: Chris Zhang 13253578686、18638590737

Room Rate: 450 RMB per night, with 2 breakfasts included

Notes: 10-15 mins drive from host school, 20-30 mins drive from thr Zhengzhou East Railway Station, 30-40 mins from the airport

Early Bird Now Open

🐦

Early Bird Now Open 🐦

Pricing

ACAMIS Members

USD 480

USD 380 pp*

Non-members

USD 600

USD 500 pp*

Register Now

*Early Bird Discount ends on October 9, 2026.

Cancellation Policy →