We want everyone to have a great experience in our live sessions. If you are experiencing any difficulties with Zoom, please see the FAQs below to help you find a solution:
Support contact details:
If you cannot access the live session, please email[email protected] which our technical assistants will be monitoring closely.
If you have joined the call but are having issues with things like audio or screen settings, you can send a chat message to the PeerSphere account that provides technical assistance for the call.
5 Things to do before joining the call:
Sign-in to your zoom account before you join the call
We recommend you join the call from your computer/laptop
If you are accessing the call from your browser, Zoom works best on these browsers: : Google Chrome, Mozilla Firefox, and Chromium Edge (Microsoft edge). Make sure that your browser is up to date. Zoom officially supports the 2 most recent versions of these browsers.
Zoom recommends using its app where possible, because it has the best performance and stability.
However, we know that accessing the app can be hard for some of our members in China, in which case you can join using the web browser.
For all users, you may also find that depending on your set up, issues can be resolved by swapping from using the desktop app to the web browser and vice versa.
If you are using a browser, check it is a recommended one (Chrome / Mozilla / Edge), and check it is within 2 versions of the current version.
Restart your device and try again.
Zoom connection Timed Out (Error Code 13215)
Zoom sometimes gives the error message 13215 when users are unable to join. Based on our experiences, it is likely that this issue is caused by your Wi-Fi network, or because Zoom is preventing access from free zoom accounts in your area.
Issues during the call:
Latest guidance for Error Code 13215
Please try each of the following steps to see if it resolves the problem:
If possible, log in to a paid Zoom account (e.g. Zoom Pro) before joining the call
Hot spot from a 4/5G network, or join from your phone
Change to a different wifi network
If you have a way of accessing an international network, try using it. If it was already on, try using a different sever
If these steps do not work, email [email protected] with the subject ‘Zoom Timeout Fix’
Remember, you can chat message the PeerSphere account in the call for assistance!
Please note:
This action will also remove this member from your connections and send a report to the site admin.
Please allow a few minutes for this process to complete.
Report
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Get in touch to learn how we can tailor PeerSphere for your school’s needs.
You can book a free professional development consultation directly with one of our co-founders below or, email us at [email protected].